Cancellation and Refund

- Before Shipment: You can cancel your order at any time before it has been shipped. Once your cancellation request is received, we will process your refund immediately. The refunded amount will be credited back to your original payment method within [3-5] business days, depending on your bank or payment provider.

- After Shipment: If your order has already been shipped, cancellation is no longer possible. In this case, you may choose to refuse delivery. However, please note that shipping fees may be deducted from your refund.

- Damage Claims: We strive to ensure that all products reach you in perfect condition. If you receive a damaged item, please notify us within 5 days of receiving your order. We will arrange for a replacement to be sent to you as soon as possible, free of charge.

- Return Process: To initiate a replacement, please contact our customer service team at support@getoday.in. We may request photos or other documentation of the damage to process your claim efficiently.

- Non-Damage Returns: Currently, we do not offer returns or refunds for products that are not damaged or defective.

- Refund Timeline: Once a refund has been approved, it will be processed within [3-5] business days. The refunded amount will be credited back to the original payment method used during the purchase.

- Exclusions: Please note that shipping charges and any additional fees may not be refundable, except in cases where the cancellation or return is due to an error on our part.

If you have any questions or need assistance with your cancellation, refund, or replacement, please contact our customer service team at support@getoday.in. We are here to help and ensure your shopping experience with GeToday.in is a positive one.

Write as on support@getoday.in